Free Shipping Over $89 !
At YESYEA, your privacy, comfort, and peace of mind are our highest priorities. From the moment you place an order to the day it arrives, we ensure a seamless and completely discreet experience.
100% Discreet Shipping
We understand that intimacy is personal. That is why every YESYEA order is prepared with the utmost discretion.
- Plain Packaging: Your items will arrive in standard, unbranded boxes or mailers. There are no YESYEA logos, product images, or descriptive words on the outside of the package.
- Anonymous Billing: To protect your privacy, your credit card or bank statement will display a discreet corporate name (such as “YY E-Commerce” or “YESYEA LLC”), with no mention of intimate wellness products.
Processing & Delivery Time
All orders are meticulously inspected and dispatched from our fulfillment centers within 1-2 business days.
- Standard Shipping: Typically arrives within 5-8 business days, depending on your location.
- Priority/Expedited Shipping: For those who prefer a faster experience, premium expedited options are available at checkout.
(Please note: International orders may be subject to local customs clearance procedures, which can cause slight delays beyond our original delivery estimates.)
Hygiene & Return Policy
Because YESYEA products are personal and intimate in nature, we adhere to extremely strict health and hygiene standards.
- Unopened Products: We accept returns for unopened and unused products in their original, factory-sealed packaging within 14 days of delivery.
- Opened Products: For the safety of all our customers, we strictly cannot accept returns, exchanges, or issue refunds for any item whose hygiene seal has been broken or packaging has been opened, regardless of whether the product has been used.
1-Year Warranty & Defective Items
We stand behind our meticulous craftsmanship. If your product arrives damaged or presents a manufacturing defect, you are fully protected by our YESYEA 1-Year Warranty.
- If you experience a functional issue within 365 days of purchase, please contact us immediately. We will troubleshoot the issue and, if verified as a manufacturer defect, provide a brand-new replacement at no additional cost.
How to Initiate a Return or Warranty Claim
Do not send items back to our corporate address without prior authorization. To start a return or warranty claim, please follow these steps:
- Email our support team at support@yesyea.com with your Order Number and a brief description of the issue.
- For warranty claims, please include a short video or photo demonstrating the defect.
- Our team will review your request within 24 business hours and provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.